Rough & Grumpy Privacy Policy

The information we collect

We are committed to protecting your privacy. We do not collect personally identifiable information about you when you visit this site, unless you choose to give it to us by completing an online form or registering for our newsletter. If you do choose to give us your personal details (such as your name, email address, telephone number etc.) they will be able to be accessed by our staff for the purposes for which you supplied it and/or so that we can better understand you and your interest in our services.

While we do not collect personally identifiable information about you if you only visit our website, we do analyse non-identifiable web traffic data in order to help improve our website. This information does not identify you personally and is not linked to any personally identifiable information that you may have provided. For more information about our analysis of non-identifiable information please refer to the Google Analytics section below.

Who we share this information with

We do not and will never disclose any personal information you provide to us to any outside parties without your permission, unless it is necessary for us to do so in order to carry out our service to you or otherwise as required by law.

Cookies

Cookies are small files that a website can send to your computer which can be stored on your hard drive (persistent cookies) or in memory (session cookies). Cookies store information about your preferences on a particular website and can remain on your computer once you have exited from that website.

Our core website uses cookies, to verify who you are. These are cookies for logged in users and for commenters. The cookies are set to expire two weeks from the time they are set.

Our eCommerce system uses cookies, to contain information about the cart as a whole and helps the system know when the cart data changes. A session cookie contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

Our advertising uses cookies – see section on Online advertising we use below.

Online advertising we use

We use third-party vendors, like Google, to show you ads on sites across the Internet. Specifically we use Google AdWords Remarketing to display relevant ads tailored to you based on what parts of our website you have viewed. We do this by placing a cookie on your machine. This cookie does not in any way identify you or give access to your computer – it is simply used to say ‘this person visited this page, so therefore show them ads relating to that page’. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

How to opt out of remarketing

If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager. You can also opt out of any third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Google Analytics

We use Google Analytics software to help measure traffic patterns to, from, and within our website. This service is used to anonymously aggregate website statistics such as number of page views, the number of visitors, time spent on our site, browser types, and common entry and exit points into and from the website.

All information is aggregated by Google Analytics and provided to us to help us better understand usage of our website – no individual visitors are identified. Google Analytics is a leader in the Internet industry and their systems have been adopted as an accepted website traffic measurement standard amongst major Internet sites. You can learn more about Google Analytics by visiting the following links;
http://www.google.com/analytics/
http://www.google.com/intl/en_ALL/privacypolicy.html

Links to other websites

This web site contains links to other sites. Please be aware that we are not responsible for the accuracy or the privacy practices of such sites. This privacy policy applies solely to information collected on this website.

Customer Reviews

We use CusRev for customer service and product reviews. When ordering products on our website you consent to receive an invitation from Rough & Grumpy to review your order with us.

Newsletters and mailing lists

If you currently subscribe to our newsletter through our mailing list and you no longer wish to receive it, you may unsubscribe by contacting us using the contact details at the bottom of this page or by clicking on the ‘Unsubscribe’ link at the bottom of our newsletter.

Accessing and updating your personal information

We are happy to provide you with access to any personal information that we hold about you. If it is incorrect, please ask us to correct it by contacting us at the details provided at the bottom of this page.

If at any time you would like to opt out of receiving any correspondence from us, or would like your personally identifiable information removed from our database, please contact us using the details at the bottom of this page and we will honour your request.

Control of Your Password

You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your password on Rough & Grumpy to any third parties. If you choose to share your user name, email address and password or your information with third parties, you are responsible for all actions taken with this information and therefore you should review that third party’s privacy policy.

Credit Card Security

We work diligently to protect the security of your personal information, including credit card information.

Your credit card details do not get processed or transmitted through or via Rough & Grumpy website; all transactions are processed through a secure payment service provider. Rough & Grumpy uses Stripe to provide this service. Stripe host and manage their payment pages. All transaction sessions are stored and processed in encrypted strings.
Your credit card details are not held by Barbwire Sport and cannot be accessed by Rough & Grumpy staff. However they may be held by Stripe (review Stripe’s Privacy Policy).

Rough & Grumpy Vouchers

Rough & Grumpy provides the facilities to present and redeem vouchers or discounts codes through the checkout system. Any voucher is to be used at the discretion of Rough & Grumpy. Rough & Grumpy also holds the right to terminate any Voucher or code which they believe is being misused.

Other information we collect

We collect and use additional information to carry out internal research on our users’ demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.

If you send us personal correspondence, such as emails, or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

Updates to our information practices

From time to time, we make changes to our information practices or alter the functionality of our Web site. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at Rough & Grumpy.

How to contact us

If you would like to know more about how we collect, record, store and use any personally identifiable information you provide to us, please feel welcome to get in touch using the details below.

Email: info@roughandgrumpy.co.nz
Phone: +64 27 916 6809
Address: 34 Hassard Street, Manaia, Taranaki, New Zealand, 4612.