Rough & Grumpy Terms & Conditions

Rough & Grumpy and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Rough & Grumpy, you accept these conditions. Please read them carefully. In addition, when you use any current or future Rough & Grumpy service or visit or purchase from any business affiliated with Rough & Grumpy, whether or not included in the Rough & Grumpy Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

Privacy

Please review our Privacy Policy, which also governs your visit to Rough & Grumpy, to understand our practices.

Default Currency

Unless otherwise stated, the default currency is New Zealand Dollars.

Delivery

All deliveries within New Zealand are by Courier and direct to your door. Please ensure that when placing your order you advise us of any special delivery instructions, especially if you are likely to be away from home when the courier calls.

We use NZ Post for international deliveries. Deliveries to Australia are dispatched same day if ordered before 10.00am on a business day or next business day if ordered after 10.00am, on a public holiday or weekend. Australian deliveries have a delivery target of 6-10 days and are tracked.

Any shortages or breakages must be reported to Rough & Grumpy within 24 hours, preferably by email and quoting your purchase details.

All items purchased from Rough & Grumpy are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

View our full shipping and delivery policy here.

Warranty

Rough & Grumpy will meet its obligations required under New Zealand Consumers Guarantees Act and the Fair Trading Act. Australian Customers are covered under Australian Competition and Consumer Act.

All products are sold with a one year warranty. Please see our full warranty, returns & refund policy here.

Discount Codes

Discount codes cannot be used to purchase items already on sale, bundles, or in conjunction with other discounts (unless otherwise stated as part of a specific promotion). Discount codes are one-time-use per person unless otherwise stated and cannot be used for multiple orders.

Disclaimer of Endorsement

Any reference made on the site to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise does not indicate or imply that Rough & Grumpy endorses, recommends, or favours the item mentioned. The views and opinions expressed herein do not necessarily state or reflect those of Rough & Grumpy, and shall not be used for advertising or product endorsement purposes.

Availability of Product

Since the Site may be accessed from international locations where Rough & Grumpy does not do business, Rough & Grumpy does not represent that it is doing business in all such areas, or that its services will be available in any particular country or jurisdiction. Such products will only be made available in compliance with applicable laws, and only when Rough & Grumpy decides to offer them.

Proprietary Rights

Any information provided by readers to the proprietors, including without limitation data, questions, comments, suggestions, etc., shall be expressly deemed to be non-confidential. Only the clients of the proprietors may have a reasonable expectation of the confidential treatment of such information, and such expectation arises solely from an express contract with the proprietors. By submitting any such information to the proprietors, readers expressly acknowledge that the proprietors shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the information to others without limitation. The proprietors shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products incorporating such information.
The text and images of people or places displayed on the site are the property of either Rough & Grumpy or a third party. The use of these images and/or text by you, or anyone authorized by you, is prohibited unless you obtain the express, written permission of Rough & Grumpy. Any unauthorized use of these images and/or text may violate copyright laws, trademark and service mark laws, the laws of privacy and publicity, and communications regulations and statutes. The trademarks, logos, and service marks (collectively the Trademarks”) displayed on the site, and the graphics for Rough & Grumpy, are registered and unregistered Trademarks of Rough & Grumpy and others. No Trademark displayed on the site may be used without the written permission of the party that owns that Trademark. Rough & Grumpy will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution where authorized.

Other Sites

Rough & Grumpy has not reviewed all of the sites linked to its site, and is not responsible for the contents of any off-site pages or any other sites linked to the site. Rough & Grumpy expressly disclaims all liability for images, content, and opinion expressed on other sites that may be accessed through links on the Rough & Grumpy site. Likewise, Rough & Grumpy disclaims all liability for images, content, and opinion expressed on outside sites that choose to link to its page.

Electronic Communications

When you visit Rough & Grumpy or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Rough & Grumpy or its content suppliers and protected by New Zealand and international copyright laws. The compilation of all content on this site is the exclusive property of Rough & Grumpy and protected by international copyright laws. All software used on this site is the property of Rough & Grumpy or its software suppliers and protected by New Zealand and international copyright laws.

Copyright Complaints

Rough & Grumpy and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.

License and Site Access

Rough & Grumpy grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Rough & Grumpy. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Rough & Grumpy. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Rough & Grumpy and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Rough & Grumpy name or trademarks without the express written consent of Rough & Grumpy. Any unauthorized use terminates the permission or license granted by Rough & Grumpy. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Rough & Grumpy so long as the link does not portray Rough & Grumpy, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Rough & Grumpy logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Rough & Grumpy and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, and Other Content

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. Rough & Grumpy reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Rough & Grumpy and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Rough & Grumpy and its affiliates and sublicensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Rough & Grumpy or its affiliates for all claims resulting from content you supply. Rough & Grumpy has the right but not the obligation to monitor and edit or remove any activity or content. Rough & Grumpy takes no responsibility and assumes no liability for any content posted by you or any third party.

Product Descriptions

Rough & Grumpy and its affiliates attempt to be as accurate as possible. However, Rough & Grumpy does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Rough & Grumpy itself is not as described, your sole remedy is to return it in unused condition.

Disclaimer of Warranties and Limitation of Liability

This site is provided by Rough & Grumpy on an “as is” and “as available” basis. Rough & Grumpy makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, Rough & Grumpy disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Rough & Grumpy does not warrant that this site, its servers, or e-mail sent from Rough & Grumpy are free of viruses or other harmful components. Rough & Grumpy will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Applicable Law

By visiting Rough & Grumpy, you agree that the laws of the state or country you reside, without regard to principles of conflict of laws, will govern these Terms & Conditions and any dispute of any sort that might arise between you and Rough & Grumpy or its affiliates.

Site Policies, Modification, and Severability

Please review our other policies, posted on this site. These policies also govern your visit to Rough & Grumpy. We reserve the right to make changes to our site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.